Client Partnership Guide
What you can expect from us and what we need from you!
At Texas Digital Strategies, we believe great results start with a great partnership. These guidelines help us keep communication clear, content on schedule, and our team focused on growing your brand.
MEDIA DAYS
Scheduled Media Time
As everyone arrives, we take time to settle in, get comfortable, and begin connecting with those around us. The journey starts here.
Media days are reserved specifically for your business. Clients are responsible for utilizing the media hours included in their agreement.
Level 1 : 2 Posts, 1 Hour of Media Included
Level 2 : 3 Posts, 3 Hours of Media Included (Required 2 Hours Minimum)
Level 3 : 5 Posts, 4 Hours of Media Included (Required 3 Hours Minimum)
Unused media time does not automatically roll over nor qualify for a refund.
Cancellations
We understand plans change! Cancellations or rescheduling requests should be made as early as possible.
Cancellations within 2 hours may be subject to a $50 cancellation fee.
If our team arrives and the client is unavailable, the scheduled media time still counts toward contracted hours.
late arrivals
Media days will still end at the originally scheduled time if a client or necessary team member arrives late.
Come Prepared
Please have necessary employees, products, locations, and materials ready at the scheduled start time. If you need any help with getting props for content, please contact us at least 24-48 hours in advance.
Communication policies
Business Hours
Our standard business hours are Monday–Friday, 8 AM–5:30 PM.
Messages received outside of business hours may be answered the following business day. After-hours communication should be reserved for urgent, time-sensitive matters.
Your TDS Contacts:
Bailey Kimmel
Owner/CEO
bailey@
texasdigitalstrategies.com
325-220-0848
Ashley Marchant
Director of Operations
ashley@
texasdigitalstrategies.com
817-453-5678
Baleigh Parkhurst
Director of Client Experience
baleigh@
texasdigitalstrategies.com
325-603-7480
What Is Considered Urgent?
Urgent matters are time-sensitive issues that require immediate attention and cannot reasonably wait until the next business day.
Examples include: an incorrect or inappropriate post currently live, a major account/access issue, or an active campaign issue requiring immediate action.
Routine edits, approvals, scheduling requests, content ideas, and general questions are not considered urgent and will be addressed during normal business hours.
To keep communication organized and make sure nothing gets missed, please use your designated TDS contacts for content requests, approvals, scheduling changes, conflict and account questions.
CONTENT + APPROVALS
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Timely approvals keep your content on schedule. Approvals are sent out every Thursday before 5pm and will need to be approved before the following week.
If content is not approved by the requested deadline, TDS cannot guarantee it will be posted on its originally scheduled date.
Time-sensitive content that is missed due to late approval will still count toward contracted deliverables.
Example: If we deliver a Labor Day post on time but don't receive approval before Labor Day, we cannot guarantee the post will be published or replaced.
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Each piece of content includes up to two rounds of revisions.
Additional revisions, major creative changes, or changes requested after final approval may require an additional fee of $25 per post.
Once content is approved, it is considered final and ready to publish.
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Please communicate promotions, events, sales, closures, launches, and other important dates as early as possible.
Last-minute requests are subject to team availability and cannot be guaranteed.
YOUR ACCOUNT
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Your services and deliverables are based on your individual TDS agreement.
We're always happy to discuss new ideas! Requests outside your current agreement may require additional fees, media time, or approval before work begins.
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Clients are responsible for maintaining access to any accounts or platforms TDS needs to perform contracted services.
Missing or expired access may cause delays in content, advertising, reporting, or other services.
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Please refer to your contract and MSA for billing terms. If you are more than two invoices overdue we will discontinue our services.
We're on your team.
Our goal isn't simply to create content. We want to become a trusted extension of your business.
Clear communication, timely approvals, prepared media days, and mutual respect allow us to spend less time solving preventable problems and more time doing what we're here to do:
Create. Strategize. Grow your brand.
What you can expect from us:
Come prepared for scheduled media days.
Communicate clearly and professionally.
Respect your time, business, and brand.
Be proactive when we identify wins or concerns.
Deliver the services outlined in your agreement.
Correct mistakes that are our responsbility.
Protect the consistency and quality of your brand.
Use strategy and data to guide recommendations.
Continually evaluate how we can better serve your business.
More ways we can help
Your brand goes beyond social media.
Texas Digital Strategies offers additional creative and digital services to help keep your brand professional, consistent, and working together across every platform.
WEBSITE DESIGN + MANAGEMENT
Custom website design, updates, and ongoing management to keep your online presence polished and up to date.
PRINT + MARKETING MATERIALS
Business cards, brochures, and branded materials designed to keep your business consistent beyond social media.
LOGO DESIGN + BRANDING
From logos to complete brand direction, we can help create a recognizable and cohesive look for your business.
SEO/AEO
Strategic search engine optimization designed to strengthen your online presence and help your business get discovered.
NEED A SPACE TO CREATE?
TDS Podcast Room + Studio
Our podcast room and studio are available to book for your next creative project.
Whether you need updated headshots, a professional place to record, or simply a fresh space to create content, we’ve got the space ready for you.
Interested in adding a service?
Reach out to your TDS contact for details, pricing, and availability.
